Refund policy

We hope you are happy with the items you’ve ordered, but if for any reason you aren’t satisfied, we have a 30-day return policy after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at sales@gonetravelingdesign.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@gonetravelingdesign.com

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